Refund and Return Policy of Wonderhato

Effective Date: December 30, 2024
Welcome to Wonderhato!

Thank you for shopping with Wonderhato. Your satisfaction is our priority. This Refund and Return Policy explains the terms under which refunds and returns are processed. Please read this policy carefully before making a purchase.

Contact Information

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Condition: Unused, undamaged, and in its original packaging with all accessories and documentation included.

  • Timeframe: Initiated within 30 days of delivery.

2. Items Not Eligible for Returns

The following items cannot be returned:

  • Products marked as “final sale” or “non-returnable.”

  • Items with visible signs of use, wear, or damage caused by the customer.

  • Digital products or downloadable content.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at info@wonderhato.net with your order number, reason for the return, and photos (if applicable).

  2. Approval: Once approved, you will receive return instructions and a Return Merchandise Authorization (RMA) number.

  3. Shipping: Ship the item back to the address provided using a trackable shipping service. Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refunds

Refunds will be processed under the following conditions:

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds will be processed within 7-10 business days to the original payment method.

  • Partial Refunds: Partial refunds may be granted for items not returned in their original condition or beyond the return window.

5. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same model, please contact us at info@wonderhato.net with your order details.

6. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at info@wonderhato.net with photos of the damaged product and your order number.

  • We will provide a replacement or refund at no additional cost to you.

7. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

  • Non-Refundable Fees: Shipping fees paid during the original purchase are non-refundable.

8. Lost or Missing Returns

Wonderhato is not responsible for items lost during the return shipping process. Please use a trackable shipping service and retain proof of postage.

9. Exceptions

For any exceptions or unique cases not covered in this policy, please contact our support team at info@wonderhato.net for assistance.

By shopping at Wonderhato, you agree to this Refund and Return Policy. If you have further questions, feel free to reach out to us via email or phone. For more details, visit our website at wonderhato.net.

Thank you for choosing Wonderhato. We value your trust and are committed to ensuring your satisfaction!