Delivery Policy – Effective January 4, 2025
At WonderHato, we understand the excitement of receiving your new camera, lens, or accessory, and we are dedicated to delivering your photography gear as quickly and safely as possible. Our goal is to provide fast, reliable shipping, so you can start capturing precious moments without delay.
Order Processing Time
All orders placed with WonderHato are processed within 1-2 business days, excluding weekends and holidays. Once your order is processed, you will receive an email confirmation with tracking information, allowing you to monitor the progress of your shipment.
Shipping Methods
We offer a range of shipping options to meet your needs:
- Standard Shipping: Delivered within 5-7 business days. This is the most affordable option, perfect for customers who are not in a rush.
- Expedited Shipping: Delivered within 2-3 business days for faster delivery when you need it sooner.
- Priority Shipping: Next-day delivery is available for most U.S. locations, ensuring you get your gear as quickly as possible.
Delivery times may vary based on your location and during peak seasons.
Shipping Fees
- Free Standard Shipping on orders over $100.
- For orders under $100, shipping costs will be calculated at checkout based on your location and the shipping method selected.
Shipping Restrictions
Currently, WonderHato ships only within the United States. For international shipping inquiries, please contact us at info@wonderhato.net for assistance.
Damaged or Lost Packages
If your order is damaged or lost during transit, please contact us immediately at info@wonderhato.net or call (641) 787-1267. We will work with the carrier to resolve the issue and provide a replacement or refund as quickly as possible.
Delivery Delays
While we strive to meet all delivery deadlines, delays may occur due to factors such as weather, holidays, or other unforeseen events. If any delays arise, we will notify you and work to resolve the situation as quickly as possible.
At WonderHato, we are committed to providing an exceptional delivery experience, ensuring that your photography gear reaches you safely and promptly. For any questions or concerns about your order, please feel free to contact us at info@wonderhato.net or call (641) 787-1267.